Last Updated: January 2026
Darb-e Shazdeh Heritage Boutique Hotel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a reservation or booking
- Contact us via email, phone, or through our website
- Subscribe to our newsletter or marketing communications
- Participate in surveys or promotional activities
- Use our services or facilities
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Payment information (credit card details, billing address)
- Travel preferences and special requests
- Identification documents (passport information when required)
- Guest preferences and feedback
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages you visit and time spent on pages
- Referring website addresses
- Device identifiers
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Reservation Processing: To process and manage your hotel reservations, bookings, and payments
- Service Delivery: To provide, maintain, and improve our services and facilities
- Communication: To respond to your inquiries, send booking confirmations, and provide customer support
- Marketing: To send you promotional materials, newsletters, and special offers (with your consent where required)
- Legal Compliance: To comply with legal obligations, including tax and regulatory requirements
- Security: To protect against fraud, unauthorized access, and other security threats
- Analytics: To analyze website usage and improve user experience
- Guest Services: To personalize your stay and accommodate special requests
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Payment processors and financial institutions
- Booking platforms and reservation systems (including our sister company, toiran.com)
- Email and communication service providers
- IT and hosting service providers
- Marketing and analytics service providers
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure storage of payment information
- Regular security assessments and updates
- Access controls and authentication procedures
- Staff training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Provide personalized content and advertisements
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
6. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, booking sites, and other service providers. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request access to your personal information
- Correction: The right to request correction of inaccurate or incomplete information
- Deletion: The right to request deletion of your personal information
- Objection: The right to object to processing of your personal information
- Data Portability: The right to receive your personal information in a structured format
- Withdraw Consent: The right to withdraw consent where processing is based on consent
- Marketing Opt-Out: The right to opt-out of marketing communications
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@darbeshazdeh.com
- Phone: +98 713 224 83 04
- Address: Darb-e Shazdeh, Keshavarz 30 Rd, Taimooori St, Shiraz, Iran 71369-88399